Refund policy

Returns, Refunds & Replacement Policy

At House of Elixir Coffee, every bag of coffee is freshly roasted and carefully prepared to deliver a premium experience. Because coffee is a perishable food product, we do not accept returns or exchanges on coffee products once they have shipped.

To maintain the highest quality and food safety standards, any returned coffee products must be discarded and cannot be restocked or resold.

We are committed to customer satisfaction and will always do our best to resolve any issues fairly and professionally.

Non-Returnable Items

The following items are non-returnable:

Opened coffee products
Brewed or consumed products
Perishable food items
Custom or specialty orders
Digital products or gift cards (if applicable)

Customer Order Errors & Change of Mind

Customers are responsible for ensuring all shipping information, product selections, grind types, and quantities are correct before completing checkout.

House of Elixir Coffee is not responsible for orders placed incorrectly by the customer, including:

Incorrect addresses
Wrong product selection
Incorrect grind selection
Missed delivery due to customer availability
Orders no longer wanted after shipment

In these situations, replacement orders and reshipping costs are the responsibility of the customer.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To process a replacement or refund review, customers must provide:

Full name and order number
Clear photos of the damaged item
Photos of the shipping box and label
Description of the issue

Once reviewed and approved, we will work quickly to resolve the issue.

Replacement & Refund Eligibility

If the issue is determined to be caused during roasting, packaging, or fulfillment, House of Elixir Coffee may offer:

A replacement product
Store credit
A partial or full refund review

Coffee product coverage may be limited to $25.00 per affected item, depending on the situation and fulfillment guidelines.

Shipping charges may not be refundable in certain cases.

Shipping Delays

Once an order has been transferred to the shipping carrier, delivery times are outside of our control. House of Elixir Coffee is not responsible for:

Carrier delays
Weather-related delays
Lost or stolen packages marked as delivered
Delivery interruptions caused by incorrect customer information

Customers should contact the shipping carrier directly for delivery-related issues when necessary.

Refund Processing Time

Approved refunds are typically processed within 5–10 business days back to the original payment method. Processing times may vary depending on your financial institution.